4. RETURNS & REFUND POLICY
Last Updated: August 2026
Returns
We want customers to receive the correct products in satisfactory condition.
Because many products sold by Ablekuma Beauty Store are cosmetics, skincare, supplements and personal-care products, hygiene and safety considerations may restrict returns once products have been opened, used or had their seals removed.
Incorrect or Damaged Products
If you receive an incorrect item or a product that arrives damaged, contact us promptly after delivery.
Please provide:
Your order number • Name • Telephone number • Photographs/video showing the problem
We will review the issue and advise you on the appropriate resolution.
Change-of-Mind Returns
Products requested for return because of a change of mind should generally be unused, unopened, in their original packaging and in resalable condition.
Acceptance will be subject to our assessment and applicable consumer protection requirements.
Products That May Not Be Returnable
Subject to applicable law, we may be unable to accept returns of products that have been:
Opened • Used • Unsealed • Damaged after delivery • Altered from their original condition
This is particularly important for cosmetics, skincare and personal-care products for hygiene reasons.
Refunds
Where a refund is approved, it will be processed using an appropriate payment method.
Processing time may depend on the payment provider or financial institution.
Delivery Charges
Original delivery charges may not be refundable where an order was correctly supplied and delivered, except where required by applicable law or where the return resulted from our error.
